POLICIES
Giving You the Best And Safest Experience
We love all of our clients at The Hair Mill, and we want to make sure everyone feels at home in our friendly Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and time again. Take a quick read. If you have any questions, just get in touch.
NEED TO CANCEL?
What You Need to Know
We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 48 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. If you cancel with less than 48 working hours to go, we will have to charge a minimum of 50%-100% of your booked service as a cancellation fee, based on how late notice we recieve.
LATE ARRIVALS & NO SHOWS
Inform Us in Advance
We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know. If you are more than 15 minutes late, your appointment may be reopened for another client. If we keep the appointment for you, we may not be able to complete the full service that you booked but will still have to charge for the full service scheduled, this also includes if you do not show up for your appointment at all.
COVID/GENERAL ILLNESS
Protecting everyone in our salon.
We know COVID restrictions have become a bit tedious and irritating however we just ask a few minor courtesies from you to ensure the salon remains safe for everyone and also open.
Please inform us with enough notice if you do test positive for COVID or have any symptoms including cold/flu etc.
Masks are no longer compulsory for clients to wear, do whatever makes you happy and comfortable.
We are doing our bit by continuing with salon sanitising and cleanliness regularly and will wear a mask if you wish.
